Everything you need to know before reserving. If you want the fastest start, book a Private Intro Session.
Limited placements each week to preserve a concierge standard.
What AURAL is, how it works, and what’s included.
AURAL is a private, in-home red light therapy concierge service. We deliver a full-body panel, place it professionally in your home, and provide simple guidance and support—then pick it up at the end of your program.
AURAL offers Home Programs. Equipment access is included as part of the service: delivery, placement, guidance, support, and pickup.
The Private Intro Session is the best first step. You experience the setup and guided session, then you can upgrade to a weekly or monthly program for consistency.
Delivery and placement, basic safety walkthrough, a simple protocol suggestion, text support, and scheduled pickup at the end of the program.
Yes. Programs include text support and a quick check-in after your first session to ensure your setup feels right.
Earlier is better. Availability is intentionally limited to maintain a premium experience and on-time service.
Clear expectations that protect your experience and protect the equipment.
Yes for weekly/monthly programs. We require a refundable authorization to protect the equipment. It's released after pickup and inspection, minus any documented damage.
For safety and consistency, we recommend leaving it where it’s placed. If you need it moved, message us and we’ll advise the safest option.
Message us immediately. We’ll troubleshoot quickly and, when possible, arrange a swap or service visit.
Preferably yes. If you’re in a concierge building, alternate access can sometimes be arranged, but it must be confirmed in advance.
72+ hours before appointment: You may cancel or reschedule for a full refund (100%).
24–72 hours before appointment: You may cancel for a 50% refund, or reschedule one time at no
charge (must be used within 14 days, subject to availability).
Less than 24 hours / No-show: No refund.
Yes. AURAL is built for discretion. We use your information only for booking and service delivery.
Luxury experience, simple guidance, and clear boundaries.
No. AURAL is a wellness concierge service. For medical concerns, consult a medical professional.
We provide general comfort-based guidance and recommend starting conservatively. Consistency matters more than overdoing it.
We provide basic safety guidance and will review eye comfort and positioning during setup. If you have concerns, ask during your appointment.